The Cargus Mobile App is an essential pillar of the company's digital transformation strategy, offering users advanced features and an integrated experience for efficient shipment management. Available for iOS, Android, and Harmony OS operating systems, the Cargus Mobile App is used at least once by most people who download it. The app's popularity is closely linked to the growth of e-Commerce volumes, especially during peak periods. For example, in April, the period preceding the Easter holidays, the app recorded a record of over 85,000 downloads.
The App Key Features
Cargus App allows users to track the status of parcels, direct them to the nearest point in the network of over 2,000 Cargus SHIP & GO locations, pay for them before or at the time of pickup, and easily return purchased parcels.
Additionally, the Cargus Mobile App allows users to save their cards, thus facilitating a simpler payment process when collecting or picking up parcels from fixed points. The app proves to be a useful tool for users who occasionally send parcels, simplifying the shipping process and eliminating the need for a physical AWB.
Investments and Improvements
This year, Cargus has made significant investments in the Cargus Mobile App, focusing on improving functionality, design, and user experience. These investments reflect the company's commitment to offering innovative digital solutions and responding to the constantly changing needs of users.
"Cargus Mobile App represents a major step in our digital transformation strategy. We are constantly investing in improving and developing it to offer users a simplified and efficient experience adapted to their needs and expectations when it comes to courier services. Exceeding the threshold of 1.5 million downloads demonstrates that our efforts to innovate and digitize Cargus services are appreciated and we will continue to develop and optimize the app to maintain high standards and meet the constantly changing demands of the e-Commerce sector and beyond," says Felix Crăciunescu, Chief IT Officer.
The Cargus Mobile digital solution was recognized as "Best Delivery Services App" at the Romanian Courier & Postal Services Business Awards 2021, and its position in the top rankings confirms the quality and efficiency of the app for the Romanian courier market
